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Covid-19 changes

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Given the Covid-19 pandemic, we want to ensure the safety of our staff and patients, so you currently cannot book directly in to a face to face appointment. If you feel you need an appointment with a clinician you can request this two ways:

1. Our new online appointment request tool is a quick and efficient way of requesting an appointment. This is a “total triage tool” which means that we look at all requests for care that we receive. If you have a new problem you will be asked a series of questions and then your query will be sent to an appropriate clinician to action. If you are asking for follow up/continuity of care, then your query will be sent to the clinician that knows you to address. You will not be able to book directly in for a specific appointment but you may be offered a telephone appointment or face to face consultation depending on the clinical need.

2. You can call 01904 404100 and our patient central team will take some details and pass your query on to the clinical team

If at all possible, we ask that you use an online account or the NHSapp to request repeat prescriptions.

If you are attending a face to face appointment in surgery, we ask that you wear a face covering and adhere to social distancing guidelines. Our clinicians are wearing PPE (mask, apron and gloves) for all clinical contacts.

We aim to deal with urgent clinical queries within 24 hours and routine requests within 72 hours.

Many patients have had their “annual reviews” delayed due to Covid-19 but we have started these up again but are prioritising high risk patients first.
York Hospital blood taking services have changed; their primary care drop-in clinic is now based at Peppermill Court.

The pandemic has caused delays to a huge number of hospital out-patient clinics and surgeries. They will contact patients directly about expected time frames and GPs are asked not to write and expedite appointments unless there is a change in clinical condition and urgency.


 

Designed and implemented by Red Snapper Associates