TeamPMGPatient Compliments & Complaints
A patient would like to submit feedback:
There are several ways for a patient to provide feedback, whether positive or negative. Please visit the Contact Us page on our Practice Website for more information. This page also includes our Complaints Protocol and Policy.
Staff Compliments
Dr McNay acted quickly and we received answers and treatment the next day. I would just like to thank him very much.
Dr Middleton was very attentive, understanding and solution focused after listening properly to my concerns, much appreciated time within a very busy schedule so I wanted to acknowledge that.
Well received by the doctor as usual and well attended to.
I spoke to the doctor on the phone and he made an appointment to see me that day. He was very helpful and arranged for me to have blood tests and gave me his diagnosis.
I contacted the surgery via the app about a concern on breast changes within an hour the doctor had phoned me and arranged to see me that day. She immediately arranged for me to go to the breast clinic and I was seen a week later to undergo tests for breast cancer. This was outstanding service thank you.
I visited the practice last Saturday morning because I work away and can only make the weekend. The practice accommodated my request for a Saturday appointment, which was great. The GP who was willing to listen and afforded me time, not rushed. It was like a breath of fresh air. I left the surgery feeling as though a lot had been achieved.
Got a quick reply from email, saw Doctor the same day, she was very good and caring, you put in place some treatment which I have got an appointment for.
Excellent care received from the surgery today. Online form was easy to complete then I received a call from the Dr for treatment. Reception staff were lovely. Thank you everyone
I've never had a bad experience, I like the online system which tells you if things are routine and can wait or more of an emergency. They always respond quickly regarding my daughter and are great with her when she does have to go in.
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