Important announcement regarding changes to our appointment system

We have now changed our appointment system following the launch of prioryCARE. We have worked hard to provide a fair and consistent access model and you can read a full explanation of why and how we changed here.

The Klinik total triage tool does much more than just allow you to input a request for an appointment, for example you can also; ask for test results, extend a fit (sick) note and send us a query regarding your medication…

If you have a new medical problem, the system will take you through a series of questions about your symptoms. We aim to action urgent queries within 24 hours and routine queries within 72 hours. This system does not guarantee a face to face appointment, but each new query will be assessed by a clinician and they will act on them depending on the clinical need. This may mean we arrange a telephone consultation, send you a text with advice or book you a face to face consultation

If you are unsure how to use this new online system, Dr Abbie Brooks has done a series of YouTube videos talking you through the process, available here https://www.youtube.com/channel/UCjJ7XlBf7VU3Su6Lh0bE07w

If you simply want to request your repeat prescription, please continue to use your online account or NHSapp.