How to access care at
Priory Medical Group

If you need to access clinical care at Priory Medical Group, you can do this a number of ways:

Online:
Use the prioryCARE online system 24/7 – click the link below and you will navigate to a form which gives you multiple options. You can let us know about new or ongoing symptoms, request a fit note, arrange an appointment with a nurse for a routine injection or update your contact details and much more. Do spend some time familiarising yourself with the different tiles.

Patients who choose the “new/ongoing problem” or “I think I need a home visit” tiles will be taken through a series of questions about their symptoms. This helps us determine the urgency of your problem and your query is then directed to the most appropriate team.

Requests deemed urgent will be managed within 24 hours (excluding weekends) and we try to manage routine queries/follow up requests within 7 working days, this may be extended due to high demand, staff absence or bank holidays. For non-urgent issues, the reception team will text or call you to confirm when a clinician will be contacting you. If you have worsening symptoms please contact us again by resubmitting your form, by phone or use NHS111.

Please only use the follow up tile if you have been directed to by a member of the clinical team.

If you are unsure how to use the online prioryCARE system, Dr Abbie Brooks has done a series of YouTube videos talking you through the process, available here.

By phone:
Call 01904 404100 8am to 6pm Monday to Friday. If you are requesting an appointment for a new or ongoing problem, our patient central team will go through a series of questions with you, similar to that of the online triage tool.

In person:
Eight of our reception desks remain available to our patients, Cherry St which remains closed for the time being. The reception team will ask for some detail relating to your query.

Please follow our social media pages for regular updates about the practice.