How to access care at
Priory Medical Group

If you need to access clinical care at Priory Medical Group, you can do this a number of ways as below.

Requests deemed urgent will be managed within 1 working day and we try our hardest to manage routine/follow up requests within 21 days, this may occasionally be extended due to high demand, staff absence or bank holidays.

For non-urgent/ongoing issues, the reception team will text or call you to confirm when a clinician will be contacting you. If you have worsening symptoms please contact us again or use NHS111.

Online:
Use the prioryCARE online system 24/7 – click the link below and you will navigate to a form which gives you multiple options. It is the quickest way to let us know about new or ongoing symptoms, request a fit note, arrange an appointment with a nurse for a routine injection or update your contact details and much more. Do spend some time familiarising yourself with the different tiles.

Patients who choose the “new health problem” tile will be taken through a series of questions about their symptoms. This helps us determine the urgency of your problem and your query is then directed to the most appropriate team.

If you are unsure how to use the online prioryCARE system, Dr Abbie Brooks has done a series of YouTube videos talking you through the process, available here.

By phone:
Call 01904 404100 8am to 6pm Monday to Friday. If you are requesting an appointment for a new problem, our patient central team will go through a series of questions with you, similar to that of the online triage tool.

In person:
Eight of our reception desks remain available to our patients, Cherry St which remains closed for the time being. The reception team will ask for some detail relating to your query and can support you with the online form if you would like some help to use it next time.

Please follow our social media pages for regular updates about the practice.