We continue to experience extremely high demand for urgent same day appointments today. Our teams are working really hard to manage the high demand as best we can. If you have an urgent problem today please use community pharmacy or NHS111 if you are able to. We want to ensure our appointments are reserved for those most in need. Please call 01904 404100 if you have an urgent problem as our prioryCARE form has been turned off for any new requests
Please see our News Page for all summer opening hours. There are regular afternoon closures of Park View and Victoria Way surgery July - August.
If you have a new health problem use the online prioryCARE form or call us on 01904 404100 to go through your symptoms
If already have sent a clinical request and are chasing this up or want to let us know that your symptoms have worsened or changed, please use the prioryCARE form, call us on 01904 404100 or pop in to our surgeries to discuss with a member of the team.
If you would like to know results from some tests you have had, please see our Test Results Page
For more information about how to arrange an appointment, see our Appointments Page.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
Reviews
NHS reviews are no longer available to read or submit (June 2025).
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. If you have an urgent concern or this is relating to managing an ongoing prioryCARE request, please do not use this form as it is not monitored throughout the day. Please see above, re contacting us regarding a clinical problem.
Complaints can be dealt with by completing our online form:
You can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager Priory Medical Centre Cornlands Road Acomb York YO24 3WX
Include your contact details so we can respond and acknowledge your complaint within 3 working days. Following this, we may contact you for further information to us to investigate the issue further and then formally respond in line with our complaints policy.
Please be aware that if you are submitting a complaint on behalf of someone else, the patient will be asked to confirm consent before we can process and manage your complaint.
We will be closed bank holiday Monday 25th August for the long weekend.
Please remember to request repeat prescriptions in good time.
The prioryCARE form will turn off at 3pm on Friday 22nd and turn back on as normal when the surgery reopens at 8am on Tuesday 26th Aug.
