We continue to experience extremely high demand for urgent same day appointments today. Our teams are working really hard to manage the high demand as best we can. If you have an urgent problem today please use community pharmacy or NHS111 if you are able to. We want to ensure our appointments are reserved for those most in need. Please call 01904 404100 if you have an urgent problem as our prioryCARE form has been turned off for any new requests
There are several ways to contact us, please use the prioryCARE form or call us on 01904 404100 if you have a clinical concern or you wish to make an appointment
If you have been asked to send us something via email or you would like to share a compliment or some feedback about a positive experience please use enquiries@priorymedical.com. We are in the process of installing feedback forms/boxes in all surgery reception areas for patients that prefer this option.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
Reviews
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
NHS reviews will not publish names of individuals, gender or identifying features. They will not share any review where the experience has resulted in a formal complaint or the reviewer intends to make a formal complaint. The review must also be about a specific experience and not a general view of the NHS or the service as a whole. See the NHS reviews policy here.
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. Complaints can be dealt with by email complaints@priorymedical.com or you can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager Priory Medical Centre Cornlands Road Acomb York YO24 3WX
Please include your contact details so we can respond to acknowledge your complaint as well as get more information from you if needed and then formally respond in line with our complaints policy.
A reminder that we will be closed on Good Friday (18th April) and Easter Monday (21st April).
NHS111 are available 24/7 and some community pharmacies will be open (will share information on this soon).
Congratulations to our clinical pharmacist Jenny, who completed London Landmarks Half Marathon today. She has been fundraising for Bereaved Children Support York and so far raised over £1800!
Her journey to the half marathon has been featured in the Yorkshire Post and on BBC Radio York.
Massive well done Jenny, teamPMG are proud of you 👏
https://www.justgiving.com/page/jennifer-jackson-3
Thank you for sharing this really positive review on our NHS page.
“Consistently brilliant practice. I attended with my baby boy; we were seen quickly by a lovely GP and our concerns were met with a sincere response. This is consistent with every visit I have had to the practice; seen quickly with truly fabulous and knowledgeable GPs. I feel incredibly safe and at the centre of the care we are offered here. A brilliant practice, with kind and caring GPs every single time I have contacted the surgery.”
To see all the ways you can feedback to us, when something has gone well, or should have gone better… see our website https://www.priorymedical.com/contact-us/
> NHS review
> Google review
> Friends and Family test
> Feedback boxes in our reception areas
> Complaint
