We are experiencing extremely high demand for urgent same day appointments today. Our teams are working really hard to safely manage the high demand as best we can. If you have an urgent problem today please use community pharmacy or NHS111 if you are able to. We want to ensure our appointments are reserved for those most at need. Please call 01904 404100 as our prioryCARE form has been turned off
If you have a new health problem use the online prioryCARE form or call us on 01904 404100 to go through your symptoms
If already have sent a clinical request and are chasing this up or want to let us know that your symptoms have worsened or changed, please use the prioryCARE form, call us on 01904 404100 or pop in to our surgeries to discuss with a member of the team.
If you would like to know results from some tests you have had, please see our Test Results Page
For more information about how to arrange an appointment, see our Appointments Page.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
Reviews
NHS reviews are no longer available to read or submit (June 2025).
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. If you have an urgent concern or this is relating to managing an ongoing prioryCARE request, please do not use this form as it is not monitored throughout the day. Please see above, re contacting us regarding a clinical problem.
Complaints can be dealt with by completing our online form:
You can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager Priory Medical Centre Cornlands Road Acomb York YO24 3WX
Include your contact details so we can respond and acknowledge your complaint within 3 working days. Following this, we may contact you for further information to us to investigate the issue further and then formally respond in line with our complaints policy.
Please be aware that if you are submitting a complaint on behalf of someone else, the patient will be asked to confirm consent before we can process and manage your complaint.
We have some sickness related absence in the Patient Care Navigator (Reception) team. In order to safely staff our sites we have closed Park View surgery this afternoon (Tuesday) and Friday afternoon.
Patients can use the nearby Tang Hall Lane surgery which is 0.4 miles away.
We are been asked to sign an increasing number of City of York Council Council Tax exemption forms. It is important patients are aware that only patients with severe and permanent mental illness or memory impairment are eligible for exemption.
When we are asked to complete the form, we will either agree with the statement that the patient is eligible, or we can sign to say we do not agree following a review of the medical records.
For more information:
https://www.york.gov.uk/council-tax-discounts/council-tax-exemption-severe-mental-impairment
As we head in to the summer months, it’s a useful time to highlight that we cannot help with medical issues if you are on holiday abroad. Remember to pack sun cream and a good first aid kit when travelling.
Pharmacies in Europe can often help with minor illness such as ear ache or insect bites. In the event that you need medical assistance while on holiday, you should seek a local service and inform your insurance company as appropriate.
We recommend you have adequate travel insurance. If you are travelling to a country in the Europe Economic Area (EEA), you can apply for a free UK Global Health Insurance Card (EHIC) which may give you access to free or reduced cost medical treatment.
You can see more advice about your health when travelling on our news page:
https://www.priorymedical.com/latest-news/holidays-and-your-health/
A reminder re our policy on prescriptions for travelling:
https://www.priorymedical.com/prescriptions/
