We love to share positive reviews for #feedbackfriday. “I’ve had a few interactions over the last 2 years for various things and it’s always been convenient and quick. I have found the staff to be professional and caring. Thank you!” [Fulford Surgery] There are many ways you can leave a review or contact us. Visit our website for more information or to find the links to our NHS and Google review pages ⤵️ https://www.priorymedical.com/contact-us/
Contact Us
Health problem
- If you have a new health problem use the online prioryCARE form or call us on 01904 404100 to go through your symptoms
- If already have sent a clinical request and are chasing this up or want to let us know that your symptoms have worsened or changed, please use the prioryCARE form, call us on 01904 404100 or pop in to our surgeries to discuss with a member of the team.
- If you would like to know results from some tests you have had, please see our Test Results Page
For more information about how to arrange an appointment, see our Appointments Page.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
Reviews
NHS reviews will not publish names of individuals, gender or identifying features. They will not share any review where the experience has resulted in a formal complaint or the reviewer intends to make a formal complaint. The review must also be about a specific experience and not a general view of the NHS or the service as a whole. See the NHS reviews policy here.
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
- Park View Surgery: NHS review or Google review
- Tang Hall Lane Surgery: NHS review or Google review
- Heworth Green Surgery: NHS review or Google review
- Victoria Way Surgery: NHS review or Google review
- Fulford Surgery: NHS review or Google review
- Lavender Grove Surgery: NHS review or Google review
- Rawcliffe Surgery: NHS review or Google review
- Priory Medical Centre: NHS review or Google review
Complaints
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. If you have an urgent concern or this is relating to managing an ongoing prioryCARE request, please do not use this form as it is not monitored throughout the day. Please see above, re contacting us regarding a clinical problem.
Complaints can be dealt with by completing our online form:
You can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager
Priory Medical Centre
Cornlands Road
Acomb
York YO24 3WX
Include your contact details so we can respond and acknowledge your complaint within 3 working days. Following this, we may contact you for further information to us to investigate the issue further and then formally respond in line with our complaints policy.
Please be aware that if you are submitting a complaint on behalf of someone else, the patient will be asked to confirm consent before we can process and manage your complaint.
Patient Participation Group (PPG)
If you would like to hear more about the PPG or how to join the group, please use the PPG contact form below
Raising concerns
Via Healthwatch, NHS England or Care Quality Commission
NHS England » Speaking up to NHS England
Report a concern if you are a member of the public - Care Quality Commission
