We are experiencing extremely high demand for urgent same day appointments today. Our teams are working really hard to safely manage the high demand as best we can. If you have an urgent problem today please use community pharmacy or NHS111 if you are able to. We want to ensure our appointments are reserved for those most at need. Please call 01904 404100 as our prioryCARE form has been turned off (other than the tile to request repeat prescriptions and fit notes).
We have a team of first contact Mental health practitioners, they are specially trained clinicians who can offer support and advice about a wide range of mental health symptoms. If you select "mental health problem" when using the prioryCARE form your request may be actioned by a member of the Mental Health practitioner team.
Mental Health Physical Health Review
People with severe mental illness (SMI) such as schizophrenia, bipolar disorder, non-organic psychosis or those who take certain medications (mood stabilisers or antipsychotics) have a lower life expectancy of 15-20 years compared to the general population. This is mainly due to physical health needs being overlooked – these underlying health problems can be treated such as high blood pressure, obesity, smoking, high cholesterol, and diabetes. The earlier we can detect these issues the better the chance of reducing these risks or help prevent further harm. Once diagnosed with SMI you will be offered an annual review, even if your mental health is stable or you not longer take medication as your increased risk remains.
What will the review entail?
Each year we will need to collect some information from you – this includes
Weight and height - so we can calculate your BMI
Alcohol intake
Physical activity level
Smoking status
Blood pressure reading
We will also check that you are up to date with blood tests that check your blood sugar and cholesterol levels. We try to gather as much data as possible via a digital messaging system however if this is not possible, we can arrange a further appointment.
Adult ADHD/Autism Spectrum disorder
Patients wanting to be referred to NHS Adult Autism and ADHD Assessment services need to initially complete the DoItProfiler questionaire. Wait times at NHS clinics waiting list at the Retreat are variable - for more information visit their website.
NHS Talking Therapies (previously known as York and Selby IAPT) offer talking treatments to people aged 16+ in the local area. You can find out more information and self refer here. You can also call 01904 556840 Monday-Friday 9am-5pm. Assessments are initially done over the phone, although alternative arrangements can be made if needed.
This video explains more:
CAMHS
The Children and Adolescent Mental Health Service is based at Orca House in Osbaldwick and they run a range of specialist clinics for children and young people. We can send referrals as appropriate and also CAMHS accept self-referrals by young people and parents/carers of children aged 5+ by phone 0300 013 4778 or email tewv.northyorkshirecamhsreferrals@nhs.net.
These websites are very useful while awaiting a response from your referral
Anyone experiencing a mental health crisis in County Durham, Darlington, Teesside, North Yorkshire, York and Selby, can access urgent support 24/7 by calling NHS 111 and selecting the mental health option (this is option 2). Calls will be answered by mental health advisors who will be able to quickly assess the situation and determine whether an urgent referral is required.
Other Local Support
Qwell: Free, safe and anonymous mental wellbeing support and online counselling for adults
York Mind: Offer a range of support for young people and adults, contact them online or call 01904 643364
The Haven: The Haven offers out of hours mental health support for any one aged 16+ in the local area. Open Monday to Friday 6pm-10pm and Saturday-Sunday 12pm -10pm. Based at 30 Clarence Street, York, YO31 7EW
Young Minds: They are a mental health charity for children, young people and their parents
Recovery College: Provide a range of online courses and resources for young people struggling with a variety of issues
York Menfulness: They bring men together to socialise, exercise, enjoy themselves, talk and let off steam in a non-judgmental, friendly and supportive environment. These are all essential for physical and mental wellbeing
Kyra: They are a registered charity in York that exists to help local women make positive and lasting improvements to their lives. In our unique organisation, we offer a range of 1 to 1 and group support activities and courses for women
Armed Forces Resources
If you are serving in the armed forces or a veteran there are dedicated support services to help you with a variety of problems. You can let us know you are serving/veteran by using the prioryCARE form and choosing the "general enquiries" tile.
Op Courage: The first call for help takes courage. If you or someone you know is struggling with their mental health or wellbeing, expert help is available from Op COURAGE: The Veterans Mental Health and Wellbeing Service.
Thank you for sharing, we really value feedback.
“I wanted to share an experience with your team this evening. I’d been issued a repeat script that my normal pharmacy returned to the spine as it was out of stock. I called into Priory Pharmacy to see if they had any in but they were also out together with the normal alternative. They couldn’t help further and said I needed to speak to the prescriber which at 5:30 just before the Easter break seemed tricky. I’m going away straight after Easter and would have run out after I returned so was reluctant to leave it till I got back.
I called into PMC and the reception team couldn’t have been more helpful. I think it was Dawn I spoke with (apologies I didn’t make a note of her name) and she was brilliant. She spoke with different clinicians and even ran round to the pharmacy to find out what they actually had in stock. The duty doctor rushed a script through and the pharmacy fulfilled it straight away.
I was really grateful so could you pass on my thanks and appreciation to everyone. Top team!!.”
To see all the ways you can feedback to us, when something has gone well, or should have gone better… see our website https://www.priorymedical.com/contact-us/
> NHS review
> Google review
> Friends and Family test
> Feedback boxes in our reception areas
> Complaint
> ADHD referrals
➡️ Adults (aged 18+) requesting NHS referral will be asked to complete an online form called the DoItProfiler. This goes through a series of questions to help determine if you might have ADHD and what support you might benefit from
➡️ Parents and carers of children aged 5+ can self refer to children’s mental health services (CAMHS) by phone 0300 013 4778 or email tewv.northyorkshirecamhsreferrals@nhs.net
https://www.yorksend.org/support-need/diagnosis-pathway
▶️ Right to Choose
Many patients/parents come to us to ask about the Right to Choose (RtC) process, particularly around ADHD referrals due to very long waiting lists in York. Patients can use this pathway if they fulfil local criteria for an NHS referral to the ADHD clinic and would like to choose a different provider.
➡️ Not all RtC providers are able to offer a full assessment and initiation and ongoing prescribing of medications. If you opt to use a RtC provider rather than the local NHS service, we will not be able to take over prescribing of any specialist medication on a private shared care bases. We are happy to refer you on to adult or child mental health services locally to see if they can continue or commence specialist medication (there may be long waits for this).
➡️ADHD UK lists the approved providers, their waiting list and whether medication will be prescribed. We are not able to recommend specific, private RtC providers.
https://adhduk.co.uk/right-to-choose/
➡️You can see our practice policy here
https://www.priorymedical.com/prescriptions/specialist-medicationshared-care/
Mental Health Support
