We ran our first NHS App training session on 12th December and are looking forward to scheduling further sessions. We can help you register and support you to navigate the NHSapp. ppg@priorymedical.com to learn more about future dates and book in. If you have any relatives or friends that might find this useful, ask them to get in touch.
Contact Us
There are several ways to contact us, please use the prioryCARE form or call us on 01904 404100 if you have a clinical concern or you wish to make an appointment
General Query
If you have been asked to send us something via email or you would like to share a compliment or some feedback about a positive experience please use enquiries@priorymedical.com. We are in the process of installing feedback forms/boxes in all surgery reception areas for patients that prefer this option.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
Reviews
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
NHS reviews will not publish names of individuals, gender or identifying features. They will not share any review where the experience has resulted in a formal complaint or the reviewer intends to make a formal complaint. The review must also be about a specific experience and not a general view of the NHS or the service as a whole. See the NHS reviews policy here.
- Park View Surgery: NHS review or Google review
- Tang Hall Lane Surgery: NHS review or Google review
- Heworth Green Surgery: NHS review or Google review
- Victoria Way Surgery: NHS review or Google review
- Fulford Surgery: NHS review or Google review
- Lavender Grove Surgery: NHS review or Google review
- Rawcliffe Surgery: NHS review or Google review
- Priory Medical Centre: NHS review or Google review
Complaints
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. Complaints can be dealt with by email complaints@priorymedical.com or you can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager
Priory Medical Centre
Cornlands Road
Acomb
York YO24 3WX
Please include your contact details so we can respond to acknowledge your complaint as well as get more information from you if needed and then formally respond in line with our complaints policy.
Patient Participation Group (PPG)
If you would like to hear more about the PPG or how to join the group, please email ppg@priorymedical.com
Raising concerns
Via Healthwatch, NHS England or Care Quality Commission
NHS England » Speaking up to NHS England
Report a concern if you are a member of the public - Care Quality Commission
