The next PLT (York-wide protecting learning time) will take place on 12th March. All our surgeries and the phone lines will close at 12pm and reopen the following morning as normal at 8am. The prioryCARE form will be turned off Wednesday 12pm and turn back on at 6am Thursday. If you need urgent medical assistance during this time please ring the surgery and follow the instructions as Nimbuscare are providing urgent clinical cover for practices. In an emergency please use 111 or call 999.
There are several ways to contact us, please use the prioryCARE form or call us on 01904 404100 if you have a clinical concern or you wish to make an appointment
If you have been asked to send us something via email or you would like to share a compliment or some feedback about a positive experience please use enquiries@priorymedical.com. We are in the process of installing feedback forms/boxes in all surgery reception areas for patients that prefer this option.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
Reviews
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
NHS reviews will not publish names of individuals, gender or identifying features. They will not share any review where the experience has resulted in a formal complaint or the reviewer intends to make a formal complaint. The review must also be about a specific experience and not a general view of the NHS or the service as a whole. See the NHS reviews policy here.
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. Complaints can be dealt with by email complaints@priorymedical.com or you can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager Priory Medical Centre Cornlands Road Acomb York YO24 3WX
Please include your contact details so we can respond to acknowledge your complaint as well as get more information from you if needed and then formally respond in line with our complaints policy.
#FeedbackFriday
You can get in touch in a number of ways
📱 Google review
🖥️ NHS review
📄 Friends and Family
✉️ Complaint
📝 Feedback form at our surgeries
All the links and information is on our Contact Us page here https://www.priorymedical.com/contact-us/
Thanks to these patients that took the time to leave a Google review in the past couple of weeks. #FeedbackFriday
⭐️⭐️⭐⭐⭐ “Spoke to GP (Dr Kennedy) who was super friendly and was very polite”
⭐⭐⭐⭐ “I have had high BP all my adult life and none of my previous GP practices diagnosed it. Priory saw my test results and realised what my condition was being caused by. Now I'm receiving the correct treatment. Many thanks Priory Medical Group.”
To leave a Google or NHS review head to the “contact us” page on our website ⤵️
https://www.priorymedical.com/contact-us/
Due to sickness in our Patient Central call handling team, you might experience a wait on the phone lines when trying to call today. If you are able to use the prioryCARE form to contact us then please do so we can reserve the phone lines for the most in need/vulnerable.
⛓️💥 https://access.klinik.co.uk/contact/priory-medical-group
Thank you.
