Friends of Priory

Patient Participation Group (PPG)

Thanks for showing an interest in our Patient Participation Group (PPG); Friends of Priory. The group is coordinated by our Customer Services Manager, Daniel Oldroyd with input from Caroline Alexander (Chief Operating Officer), Communications clinical lead GP partner, Dr Abbie Brooks and Complaints clinical lead GP Partner, Dr Tom France.

A PPG is a group of people who are patients of the surgery and want to help it work as well as it can for patients, clinicians and staff. The NHS requires every practice to have a PPG.

Our Mission Statement

We will work together with the mutual aim of improving the health and wellbeing of Priory patients, staff, and the local community. We will share ideas in an open, honest and respectful forum that encourages collaboration, empowerment and engagement. We believe that patients should be equal partners in their care and be able to help shape the services offered. We will work in a positive environment and focus our efforts on what can be done. We will help shape and positively influence how Priory delivers healthcare to its patients, the surgery environment, and the interaction between patient and surgery.

Our Values and Principles

• We will be respectful of the opinions and ideas of everyone.
• We will be positive and ensure everyone has a voice.
• We will not dwell on negatives, or use this forum to raise complaints.
• We will engage, listen and collaborate to make positive change.
• We will celebrate success, and work hard on any areas identified for improvement.
• Our group will be representative of, and celebrate, the diversity of our patient population.

What we do

We will engage with our patients and PPG in a variety of ways. We will obtain feedback about the services we deliver and how we can develop and improve in the future.

How to sign up

If you have an interest in joining the group and have a natural positivity and desire to influence positive change, we would love to hear from you. You can email ppg@priorymedical.com to register your interest, or ask one of our receptionists or call handlers (01904 404100) to do this on your behalf. Alternatively you can complete our PPG register your interest form either by filling in the online form here (also see QR code below) or in hard copy via our Reception teams or requesting one by phone via our Patient Central call handlers. We will need your name, address and contact details. Thereafter, we will contact you with details of events that you can hopefully become involved in.

September 2024 we published our first Friends of Priory Newsletter -you can read this here. We are aiming to host regular face to face PPG meetings; inviting patients and representatives from other organisations such as Healthwatch. We would welcome anyone who wants to tell us more about their experience and needs from primary care.

Please email us on ppg@priorymedical.com to confirm if you would like to find out more or confirm your attendance at any of our meetings. See the PPG meetings link on the left to read more about the meetings and read any minutes.