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Lunchtime 30 min closure
Lunchtime closure of sites
From Monday 5th August we will be closing all our site reception desks over lunchtimes for 30 minutes between 12:15-12:45pm. Patients will still be able to call our Patient Central team during this time on 01904 404100. We have made this decision, with the backing of our local commissioners and NHS England, to support our front of house teams.
This 30 minute closure allows for uninterrupted team huddles/meetings and will avoid the need for reception team members to work alone while covering lunch breaks. We have seen a rise in verbally aggressive behaviour towards our reception team in the last few years and their safety is our priority. We believe this short, daily closure will not impact patient care. If you need urgent medical care during 12:15-12:45pm daily, please call us on 01904 404100, use the prioryCARE form or contact NHS111.
On occasion, due to sickness in clinical or front of house teams, we may need to close a smaller site for a day/afternoon. We will always ensure this is a site that has a nearby alternative so all of our patients have access to our reception team when needed.
Our phone lines are open 8am to 6pm Monday to Friday.
